Request account deletion
This page is for users of Hearthstead (com.Farmlink.app), developed under the developer name PardonMyGoat. You can request deletion of your account and associated personal data without signing in or reinstalling the app.
How to submit a request
- Email cameronbrettedwards@gmail.com with the subject Hearthstead account deletion request.
- Include your Hearthstead username or registered email address and, if known, your company or farm name. State whether you want your whole account and associated personal data deleted, or only specific data.
- If possible, send the request from your registered email address. If you no longer have access to it, explain that in your message so we can arrange another way to verify the request.
The button opens your email application; it does not send a message automatically. If you do not have an email app configured, use your webmail to send to the address above. Do not include your password, full payment-card details or identity documents in the initial email.
What happens next
Cameron reviews requests manually on behalf of developer PardonMyGoat. We verify your identity and the scope of the request, then explain the expected handling time and any data that must be retained. We review account identifiers, profile and contact details, authentication data, associated personal content and relevant service-provider records for deletion or anonymisation. We will confirm the outcome; simply disabling your login is not treated as completed deletion.
Records that may need to be retained
Legal, accounting, security, fraud-prevention or unresolved-dispute requirements can require retention of some information for as long as the relevant reason applies. Shared organisation records, such as purchase orders, invoices, delivery records and audit trails, may also contain other people's data or records the organisation must retain. We explain the applicable exception and retention period when responding, and restrict retained personal information to the necessary purpose. Backup and third-party copies may need separate handling.
Subscriptions and local copies
An account-deletion request does not automatically cancel a Google Play or Apple subscription. Cancel any subscription through the app store where you purchased it. Files you exported, offline device copies and copies shared with recipients are not automatically removed by a server-side account deletion.